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FAQ

Questions?

 

Do you have questions ? Do not hesitate to contact us, our sales department is at your entire disposal!

We will get back to you as soon as possible (a few hours maximum).

info@baltosfreedom.com

Frequently asked questions


# 1. Is your site secure? Can I order safely?

Answer: This site is 100% secure. We can even say that it is 300%.

Why :

First, the site you are visiting is on a HTTPS server (the small green padlock on the left side of the URL of this page is there to remind you).

Most sites only secure their "shopping cart" and everything related to the payment of orders. ALL PAGES on this site are secure and cannot be hacked or targeted by malware.

Then we took the services of the WORLD leader in website protection (McAfee), which monitors every second every data passing through this site. He's there, he's watching, and he's making sure no one is trying to hack into the system).

And finally, concerning the payment, we use Paypal and Stripe which are the references as regards security of transactions on Internet.

In summary, walking around and ordering on "Your store name" is 100% safe and secure.

So you can stroll here and there in this colorful shop with peace of mind!

 

#2. I only received part of my order. Why ?

Answer: It's normal. Your items come from different places and to avoid waiting too long, we prefer to deliver your order as soon as one or more items are ready.

You will therefore receive your order in several packages (which will prolong the joy of discovering a new package in its mailbox over several days)

 

#3. I have ordered for more than 15 days and have not yet received anything.

Answer : Yes it's normal. The delivery time is between 14 and 35 days.

It is much closer to 14 than 35 but sometimes it is a little longer.

This is because we work directly with producers, this is what allows us to offer you the best prices.

In all cases, if you have not received your item within 60 days then we will reimburse you and keep the item when you receive it.

 

Order cancellation policy :

We are proud of our ability to quickly process all orders placed on our site. Most orders are processed within 12 hours. If you wish to cancel your order for any reason, send us an email to sales@baltosfreedom.com as soon as possible.

A large majority of the items in stock are processed and / or shipped within 12 hours, it is imperative that you contact us during this period, so that we can try to cancel your order before it is processed and / or shipped .

No request to cancel your order can be taken into account if it has already been processed.

 

Return policy :

We accept returns * for any reason! Whether you are dissatisfied or have simply changed your mind. Our return policy is 30 days from the time you receive your products. If for any reason you are not satisfied, simply contact us directly by email to start the return.

⚠️Please note that return / exchange shipping costs are your responsibility. We will not provide a return shipping label.

⚠️ Also be aware that any return sent to us without first contacting our customer service will not be accepted.